Glossary
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This glossary offers you quick and easy explanations of the terms that are used.
If you have any questions regarding your order, call our Shop Hotline on +49 69 75 75-29 99 or send an email to serviceshop@messefrankfurt.com.
For any questions regarding the Intention to exhibit or the registration of joint stand participants, please call us on +49 69 75 75-55 88.
For questions regarding products or services, please get in touch with the responsible teams.
This is what we mean when we say...
| Assigned Stands | Select the stand from the list for which you would like to place an order. Add stands and order on your own account, or enter a Stand Code and place orders at the expense of the exhibitor. |
| Blocked Stand Code Users | The Main Contact Person and its Representatives are entitled to block Stand Code User. Those blocked Users will be shown to the Main Contact Person and its Representatives by pressing the button Overview of Blocked Stand Code Users. |
| Contact Person – Contracting Party= Main Contact Person | An employee of the exhibitor with full authorisation for the Shop for Exhibitor Services. This authorisation includes designating Representatives, forwarding the Stand Code to other Users or generating a new Stand Code. The Main Contact Person – Contracting Party is designated within the Intention to Exhibit. |
| Corporate Customer Account | In order to place orders on your own account, a corporate account at Messe Frankfurt is required. Please register as a corporate customer of Messe Frankfurt and use the function “Create Corporate Customer Account” in the Shop for Exhibitor Services to apply for such an account. |
| Current Stand Code Users | Clicking on this term will show you all Users of the Stand Code, that have already assigned a stand and will be authorized to place orders to the account of the exhibitor. |
| Customer Center | This is a virtual room containing all of Messe Frankfurt's personalised online offerings. Access these online offerings by using your Messe Login. To get access to the Customer Center, a one-time registration is required. |
| General Terms and Conditions | Your business relationship with Messe Frankfurt is based on the General Terms and Conditions. The currently valid version can be found in the Shop for Exhibitor Services. Concerning products and services, the additional Terms of Booking and Delivery are also applicable. |
| Generating a New Stand Code | The Main Contact Person or their Representatives can invalidate the existing Stand Code and generate a new one. Once invalidate, it is no longer possible to place orders by entering the old, invalid Stand Code. |
| Login | Access the Shop for Exhibitor Services by using your personal Messe Login. If you do not have a Stand Code or a personal account at Messe Frankfurt and therefore no Messe Login, please complete the one-time Registration first. |
| Messe Login | This is the combination of your email address and your chosen password. The Messe-Login gives you access to Messe Frankfurt's personalised online offerings. These include: Ticket Shop Shop for Exhibitor Services Navigator Apps Personal Checklists Your personal Account |
| Order Status | The order status is an overview of all the products and services that were already ordered for the selected stand. Clicking on the “More details”-button within the Order Status will provide you with additional information, such as which User placed the order. |
| Password | The following are required in order to Login to the shop: an email address and the password you have selected. (Forgot your password? Click on the button on the registration page or call the Shop Hotline at: +49 69 75 75-29 99) |
| Payment | Payment is to be made by bank transfer on receipt of the invoice. |
| Photographer Permit | In order to be able to take photographs during the trade fair – including of your own stand – it is necessary to obtain a photographer permit from the Show organiser. Apply for these permits in the Shop for Exhibitor Services. |
| Registration | A unique data input, required for the application, enables you to create your personal Messe Login. |
| Representatives | These are designated by the Main Contact Person. Within the Shop for Exhibitor Services, Representatives have the same rights as the Main Contact Person. Among other things, this includes the rights to view Stand Codes and forward these to other Users, as well as to Renew Stand Codes. |
| Service Provider | Any company that orders services from Messe Frankfurt on its own account and which does not itself have a stand rental contract for the event in question. In order to place orders on your own account, it is necessary to register as a Corporate Customer of Messe Frankfurt. |
| Shop for Exhibitor Services | Here you will find information on any products and services, and can place orders. In addition, the Main Contact Person can also designate Representatives, manage Users and forward Stand Codes. |
| Shopping Cart | A Shopping Cart is a stand-specific overview of those products and services that have already been selected for ordering. The Shopping Cart is not User-specific. This means that you are able to view all of the products and services that have been added to the Shopping Cart. |
| Stand Code | This is the key required to order services at the expense of the exhibitor. This code is valid for a single stand at one event. The stand code is saved in the Shop for Exhibitor Services for the Contact Person, who may then pass this code on to other Users. Stand Codes may only be entered after the User has entered their personal Messe Login. |
| Stand Number | The stand number makes it possible to determine the precise position of a stand in the exhibition hall. The stand number consists of the Hall, Hall Level, Aisle letter and the number of the stand on the aisle. In special cases, an additional letter code is placed at the end of the stand number in order to distinguish between participants in a joint stand. The stand number is not the same as the Stand Code! |
| User | Any persons with a personal Messe Login at Messe Frankfurt. |
| User Management | An area within the Shop for Exhibitor Services in which the Contact Person can designate/block Representatives. |
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